Plans can change.
Let’s make it clear.

01 / REFUND POLICYWhat this policy covers

This policy covers reservation requests and optional menu prepayments made directly through the Josephine ATL website. It should be read with our Terms & Conditions.

A payment receipt is not a confirmed table reservation. Online payments cover the displayed menu subtotal; applicable tax, service charges and additional orders are handled at Josephine.

A separate event or private-booking agreement may apply only to the services and conditions clearly disclosed and accepted before purchase. Nothing in this policy limits rights required by law.

02 / REFUND POLICYReservations with no online payment

If you chose to pay at Josephine and no online payment was completed, there is no online payment to refund. Please still contact us if you need to cancel or change your request.

Saving a reservation request does not, by itself, authorize a cancellation or no-show charge. Any separate fee must have been disclosed and agreed before purchase.

03 / REFUND POLICYCancelling a menu prepayment

For requests received less than 24 hours before arrival, late arrivals or no-shows, we review the circumstances and whether food preparation or another specifically agreed service has already begun. A full refund is not guaranteed in those circumstances.

Any amount retained must relate to preparation or services actually incurred for your booking, or a cancellation condition disclosed and accepted before payment. We will explain the decision; we do not add an undisclosed penalty simply because you cancelled.

The cutoff uses Atlanta local time and the actual arrival timestamp, including arrivals after midnight. A request to reschedule is subject to availability and does not automatically cancel the original booking.

04 / REFUND POLICYIf Josephine cannot fulfil your request

If Josephine declines your reservation request, cancels the relevant service or cannot provide your selected prepaid items, we will offer a refund of the affected unused prepayment. A replacement item, new date or credit is an option only if you agree to it.

If only part of the selection is unavailable, we will explain the available alternatives or refund the unavailable portion. An event postponed by Josephine does not require you to accept the replacement date instead of a refund for the affected unused service.

05 / REFUND POLICYPrepared, served or consumed items

Food, beverages and services already prepared specifically for your booking, served or consumed are generally not refundable solely because you changed your mind. This does not exclude remedies for items that were incorrect, unsafe, materially different from what was agreed, or not supplied.

Please raise concerns with staff during your visit where possible so we can inspect the issue and provide an appropriate remedy, which may include a replacement, adjustment or refund.

06 / REFUND POLICYHow to request a cancellation or refund

1. Call (678) 973-4441 and ask for help with your reservation or payment.
2. Provide your name, reservation reference, service date, arrival time, amount paid and the reason for the request.
3. Ask our team to acknowledge your request and confirm the outcome, including any amount to be refunded.

For written requests, address correspondence to “Reservations and refunds” at the venue address below. For time-sensitive cancellations, contact the team directly rather than relying on postal delivery. Never send a full card number, security code or account password.

Changing a booking status does not automatically return money. We confirm and process an approved refund separately.

07 / REFUND POLICYHow refunds are returned

Approved online refunds are sent through Stripe to the original payment method. We do not redirect refunds to a different person’s card or bank account. Your card issuer handles the transfer when an original card has expired or been replaced.

After a refund is issued, the time it takes to appear depends on Stripe, the card network and your bank. Approval and bank posting are separate stages; we cannot promise an immediate credit.

If a refund has not appeared, contact us with the reservation reference so we can check its status. We do not deduct a separate card-processing fee from a refund described as a full refund under this policy.

08 / REFUND POLICYDuplicate, failed or disputed payments

If you suspect a duplicate or incorrect completed charge, contact us promptly. We will verify the transactions and refund any confirmed duplicate or overpayment.

An incomplete checkout or a temporary pending bank authorization is not necessarily a completed charge. Use your existing reservation reference to check payment before trying again. If a charge is already disputed through your bank, let us know so the same transaction is not credited twice.

You retain any payment-dispute rights provided by your card issuer or applicable law.

09 / REFUND POLICYOther purchases and payment methods

For a ticket bought through an external ticket seller, follow that seller’s disclosed process and contact details. For purchases paid directly at Josephine, contact venue staff with your receipt. A separate signed private-event agreement may contain its own cancellation terms.

This website reservation system does not provide product shipping or delivery, and perishable items are not handled through a postal return process.

10 / REFUND POLICYContact and policy changes

Contact Josephine with questions before paying if any cancellation or refund condition is unclear. Changes to this policy apply to future purchases and will not remove a refund right attached to an earlier payment.

Josephine ATL
3277 Buford Highway NE
Brookhaven, GA 30329, United States

(678) 973-4441